FAQ
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Articles

Do you offer any control panel software such as cPanel, etc?
Our VDS comes with no control panel . You can install your own control panel in your VDS. After...
Views: 176

Applications that will not work on the virtual server?
  Applications that require direct access to block or character devices, that require the...
Views: 606

Are applications like folding@home and SETI@home allowed?
No hosting of applications intended to use idle CPU clock time
Views: 313

Are gambling sites allowed on your servers?
No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 672

Are proxy scripts allowed?
Proxy scripts are not allowed. No matter what the reasons might be. We don't want our clients...
Views: 407

Are reboots free?
Yes. all servers include free emergency reboots
Views: 444

Are your Technicians trained & experienced?
All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 543

Can I ask to change the partitions?
NO. Our VPS or VDS Partition is pre configured and can not be changed.
Views: 198

Can I change my IP address after purchase?
No , It is not possible. Once an IP is assigned to you as long as you are using that server you...
Views: 129

Can I compile kernel?
Kernel compile is only allowed through us. so if you need this please send your request otherwise...
Views: 307

Can I host friends in my server?
You need to let us know before  reselling or selling space. If you host another site you are...
Views: 363

Can I host multiple sites on your server?
Yes as long as SSL certificates are not concerned you can host multiple domains with the same IP....
Views: 324

Can I install control panels on my VPS?
Yes , You won't have any issue installing Cpanel and many control panels as long as they work...
Views: 142

Can I install Open VPN?
Sure. You are allowed to use our servers for personal VPN . Warning : Using our services for...
Views: 316

Can I install SSL certificate with 1 IP?
Yes . You can install SSL certificate on 1 IP. Your VPS IP is dedicated to you and not shared...
Views: 255

Can I order more IPs for my VDS?
NO, A VDS gives you only 1 IP we do not sell additional ip.
Views: 276

Can I pay through my Bank?
  Yes you can, When sending the fees please make sure you pay for all related bank fees. Inform...
Views: 403

Can I Ping other IPs using your server?
No, pinging is disabled in our entire network.
Views: 241

Can I port scan my server from outside?
If it is to harden your server and just for security check  yes you can. The traffic  should...
Views: 281

Can I reboot my VPS or VDS?
Yes you can but Please do not use The Shutdown command unless it is very necessary. We do not...
Views: 289

Can I resell my server?
You must let us know that you are going to resell your server in advance otherwise we will...
Views: 371

Can I upgrade my VPS to a VDS?
No you can not upgrade from a VPS package to our VDS package . You can not downgrade either.
Views: 230

Can I upgrade the Kernel?
As some of our Virtual Servers uses a version of Xen Kernel that has been already modified we...
Views: 285

Can I use FTP or SSH?
Sure.
Views: 405

Can I use your server as Proxy?
We do not allow any proxy set-ups or connections or any sort of activity through remote proxy...
Views: 380

Can we ftp files to the server?
Sure. You can
Views: 508

Can you install my server in ??? data center in Korea?
We install your server in South Korea but the location of data center is randomly chosen ....
Views: 367

Do I get an Invoice?
Every time you buy a product , we will email you an Invoice. You can download PDF as...
Views: 470

Do I get shell access?
Yes. SSH is included by default.
Views: 433

Do I have to pay for paypal fees too?
Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 521

Do you accept international customers
As long as we are sure about the full identity of the customer such as  Name, Address, etc and...
Views: 578

Do you allow adult contents?
NO ! South Korea has a very strict rule and our company does not allow adult content. If we find...
Views: 305

Do you allow Stream Video , IRC or Shoutcast on your VDS?
Yes we do.
Views: 137

Do you filter icmp?
Yes this is our company's policy to filter ICMP. This is a common practice in most companies in...
Views: 380

Do you have DDoS Protection?
  We do our best to prevent DDOS attacks. In the event of such attacks we monitor the servers...
Views: 276

Do you install cpanel for me?
If you buy a cpanel license from our company we install it for you. For installation you will...
Views: 296

Do you offer a moneyback guarantee? What are the conditions for eligibility?
It is not common that a company gives moneyback guarantee for dedicated servers ( in most...
Views: 179

Do you offer a trial period or demo for your VDS?
Like many other reputable companies in US or elsewhere we do not offer a trial period for VDS .
Views: 190

Do you offer discounts for prepayment?
Yes. Depending on the plan you choose We might offer a discount for  prepayment. If you want to...
Views: 375

Do you oversell Virtual Hosting accounts?
NO! All of our VDS plans come with guaranteed resources such as RAM (memory), CPU, and disk space.
Views: 200

Do you provide a test IP?
In South Korea it is not normal to provide test IP.download link etc... The data center for your...
Views: 294

Do you verify all my personal information when ordering?
Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 628

How do I manage my Server?
Through SSH. The default VPS does not have any control panel of any sort.
Views: 415

How fast do you expect connections to USA
data centers are randomly chosen and there is no real way to know this because latency varies...
Views: 182

How Long will it take for my service to be available after payment?
Some  of our services are done automatically so as soon as the payment is received every thing...
Views: 211

I failed to renew my VDS and it is terminated Can I pay now and recover my Data?
If you had a VDS with us, You failed to renew and pay for the service for any reason and now...
Views: 131

I have a different question for you...
Our Billing department operates in Korea Office hours only. Please do not hesitate to contact us....
Views: 383

I would like to add pre-paid credit to my account, is it possible ?
Yes it is possible and all your  invoices will be paid automatically in future.Let's say you...
Views: 355

If I need additional or special support beyond my plan, what is the cost?
Please speak to our sales department for details in regards to our support contract options.
Views: 454

Is it OK if I overuse bandwidth and pay for it?
Every  plan has it's own bandwidth. You should not  overuse your bandwidth. In some servers we...
Views: 451

Is it possible for clients to see all tickets and your responses?
Yes, you can see all the responses by logging into the billing department ( if it is related to...
Views: 445

Is My IP dedicated?
Yes . Your IP is a dedicated IP.
Views: 363

Is pinging enabled in your server?
For security reason pinging is disabled in  our server. We won't  enable pinging .
Views: 396

Is there a download speed limitation on your dedicated servers?
No we do not put any restriction on download speed. If it is possible you can download upto 100Mbit
Views: 297

Is there any blocked port?
By default, Our servers are open to all the ports necessary for a normal operation.However,...
Views: 280

Korean IP for services meant for Koreans
Warning : Using our services for bypassing Web restrictions in Korea by getting a Korean IP...
Views: 509

My Ubuntu language is Korean
The default Ubuntu language will be Korean but in linux you can change your language by yourself.
Views: 198

Payment management of multiple Services
If you have more than one product and services with us and pro rated function is not enabled then...
Views: 243

Paypal Subscription issue-The due date for my Order is not correct.
Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...
Views: 486

rDNS settings
If you need Reverse DNS settings  we will send you an application. We might require more...
Views: 363

Refund of unused service
You can receive a refund of unused month how ever you need to let us know in advance. Example...
Views: 211

VPS,VDS Resource Usage Limits
VPS or VDS accounts may not  exceed a 15 minute load average greater than two times the amount...
Views: 388

What support do you provide ? Can you help me with my server configuration?
Please note these are unmanaged servers. There is no Technical support with our packages but you...
Views: 291

What applications can I run within the virtual server?
You can install most Web based applications, software without any modifications. Widely tested...
Views: 499

What documents do I need to provide ?
  Before we approve your order we will need your identifications. You can send one of the...
Views: 505

What happens if I do not pay by the due date?
Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 437

What is a grace bandwidth?
  A grace bandwidth is a free additional bandwidth that we allow our customers to use in case...
Views: 1215

What is a VDS?
VDS stands for Virtual Dedicated Server. It is actually another name for VPS but every company...
Views: 321

What is a VPS VDS Ref ID in your company?
  A VPS, VDS Ref ID is a unique identification our company assigns to your VPS machine.  It is...
Views: 583

What is your Port Speed?
1000 Mbps.
Views: 292

What name servers can I use for my VPS?
You can simply register your own domain as HOST so you will be able to use ns1.yourdomain.com and...
Views: 200

What speed can we expect for US ... visitors?
There is no real way to know this because latency varies and route to server also varies.
Views: 238

Where is your datacenter located?
Our VPS data centers are randomly chosen, LG , KT etc... You normally do not have the option to...
Views: 422

Where will be my Dedicated server located? Data center?
Our main data center location is SK Broadband but depending on what your order is your server...
Views: 256

Why a verified paypal account is not enough for your company and you ask for more ID?
There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...
Views: 486

Why did I receive a phone Call from your company?
You receive a phone call from our company. Before your set up or even during your services with...
Views: 624

Why was my hosting application denied?
Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 480

Will adult sites in your Servers be allowed?
Our servers are located in South Korea and the law in this country doesn't allow for any adult...
Views: 397

Will I have root access to my server?
Yes. You will have full access to your server.
Views: 569

Will you do Backup for my VDS?
We give a Separate Backup space so that you can do the backup yourself. We have already...
Views: 319

Will you help me install control panel , configure dns etc?
No we do not provide tutorial and we do not help configure things on an unmanaged VPS. You are...
Views: 196