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You are here: Billing Department > FAQ > English > Using our Billing Department > I am not Receiving Billing E-Mails & Statements

I am not Receiving Billing E-Mails & Statements

It seems your billing contact e-mail on file with us is not valid. Please update your e-mail address. 

Also make sure that our email does not go to your spam folder.

It is totaly your responsibility to make sure you receive our billing statements. Add our email addresses to your addressbook or try different email addresses.



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