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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
I already have a website and I need it updating, can you help me? Yes, we would be happy to look at you existing website and give you a quote...
Views: 134
In what format should I supply words and photographs about my business for my new website?It is helpful to us if you are able to provide text and photographs in...
Views: 131
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 260
Can I choose you to design my site and use my own web hosting?Yes, you can use any web host you like. Once your website...
Views: 114
Can I communicate with you during my project development phase?Of course you can. Miles apart does not mean inadequate talking. We believe that communication...
Views: 134
Can I contact support 24/7?Yes. We are available 24/7, 365 days a year. To open a new ticket, please visit:...
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Can I have a website designed with audio or video clips?Yes, both audio and video can be added on your website design.
Views: 121
Can I make changes to the website or text content once it has been started?Yes. The main page will be uploaded for your approval. If you want changes made we will do it then.
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Can I see the design while my website is under-going development?Yes. Once the main page has been completed it will be uploaded to our server for your approval....
Views: 133
Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?You may move your website to another web hosting service at any time.
Views: 120
Do I need to use a company that is local to me?No you don't, as everything can be done over the internet or the telephone. We design websites...
Views: 114
Do I own my Web site?For all intents and purposes, yes. We'll ask you to promise not to turn yourself into a web...
Views: 106
Do you display any banners or pop-up ads on my website? Absolutely not! - It's your website and you have total control over the...
Views: 104
Do you offer any type of discounts?Yes, we offer discounts for schools ,non profit organizations.
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Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 267
Do you provide marketing services for my new Web site in Korea?Definitely. Internet Brothers is skilled in all types of online marketing in Korea, including...
Views: 131
How can I accept credit cards on my website?There are various methods availably to you. We would need to talk to you to establishe you...
Views: 144
How do I transfer files to my web site?Files must be transferred to the web server via File Transport Protocol (FTP). If you have any...
Views: 109
How do people find my site?here are five basic ways to let Internet users know about your site. be sure to list your site...
Views: 134
How long does it take to build a Web site?Like anything, a good Web site takes time. Because Internet Brothers focuses on custom solutions,...
Views: 135
How much do you charge for updates?We usually do updates to websites that we design. Our minimum charge is $25 per hour but...
Views: 117
I'd like to add a few bells and whistles, how much does that cost me?Allow one of our solutions engineers to work with you and prepare a custom quote based on your...
Views: 123
Is there any training provided with the Content Management System - CMS?The Content Management Systems really are very easy to use and do have explanatory notes included...
Views: 116
Once my website design is completed -what aftersales service do you offer? We fully support any website we design and are always available should you...
Views: 119
What do I need to provide to you in order to get my Web site up and running?While Internet Brothers is a full-service Web site development company—offering design,...
Views: 121
What happens if you go out of business?We have been in business since 1999 . However, if this is a concern, a few points may be made:...
Views: 120
What if I do not like the design? If you do not like the design which we have suggested for you, we will discuss...
Views: 101
What is site maintenance?Maintenance is a fee paid monthly, quarterly, or on an "as needed" basis to keep your site...
Views: 115
What screen resolution will you design my website for?Whatever screen resolution you specify. Most people have their screen resolutions set at 800x600...
Views: 138
Why can't I find pricing on your site?Internet Brothers builds a wide range of web sites, and each site is custom built. That means...
Views: 136
Why should I use your website design services and not another company?We provide a one to one personal service and are friendly and accommodating. We are always...
Views: 145
Will my site be built using common industry tools and practices?Yes. The end result of working with us is that you will have a professionally designed site that...
Views: 129
Will we need to have a meeting in connection with the website design?In the majority of cases a meeting isn't necessary and most of our websites are generally...
Views: 106
Will you teach me how to blog? How to use WordPress, MT, TypePad, Blogger, etc, etc? Can I talk to you on the phone?It is the sole responsibility of the client to obtain support from the software company you are...
Views: 115
You are located in Korea, so what the Time Zone Difference and what is the correct time to communicate you?Korea is 9 hours ahead of GMT.Our Office opens up at 9AM in the morning and closes at 6PM in the...
Views: 133