FAQ related to an Account Suspension in a Shared Hosting
If your company is located in Korea ( You have a business registration here) and you need a tax...Amount Paid: $0 USD ?
If you have received an invoice "Amount Paid: $0USD" It is possible that you had an overpayment...Did not receive your SMS for account verification
If your Carrier/Mobile Network is blocking your number from receiving SMS messages we will...Do I get an Invoice?
Every time you buy a product , we will email you an Invoice. You can download PDF as...Do I have to pay for paypal fees?
No unless we have asked you to do so depending on a special or customized request. Also there...Do I have to pay in Korean won?
It depends on the service you choose. Usually only when you are placing your order in Korea you...Do not remember how I paid my last invoice by paypal or bank transfer!
1. Login to our client area.2. click on "Invoices" menu3. Find your last invoice you paid and...Do you sign a Confidentiality Agreement?
Yes we do! Depending on the services we can sign up a DNA with you. We do not sign a DNA for...Emails being sent through the client area is not English
If you have problem regarding our client area and the email notifications are not in English it...Even though I made payment your invoice say "unpaid" (paypal under review) Flag
If paid by paypal :Some times Paypal does not clear the payment. When we login to paypal account...Hosting Account Still Suspended After Payment
If your account is still suspended even after you made the full payment There are two...How can I find out if I have paypal subscription with you?
This link might help...How do I notify you of my address and/or telephone number change?
Please login to your client area and make changes to your profile. You are not allowed to change...How do I set my account up to pay quarterly, semi-annually, or annually?
Please send a support ticket to our billing department and we will make the necessary adjustmentsHow to add contacts to client area?
ScreenshotHow to add more than one person for billing and other purposes?
Some companies usually have different staff working in different departments. in our billing...How to automatically pay your invoices
If you want to automatically pay for your invoices ( through paypal : if you have paypal option )...How to know if I have made any overpayment?
Please login to our client area and top right you can view the notification...If you have a...I am not Receiving Billing E-Mails & Statements
It seems your billing contact e-mail on file with us is not valid. Please update your e-mail...I did not make full payment, There is an unpaid balance in my invoice what shall I do?
If you accidentally or for any reason did not pay the invoice in full. ( for example due to bank...I have moved, how do I report my new address?
Login to our billing department with you email and password, click my details and modify the...I have not received an email with instructions on validating my account
More than likely, your email server ate it. One common reason, especially with hotmail.com and...I have some money in my credit how to pay invoices from it?
Please login to the client area and view your invoice. If you do have credits and you can use it...I might take a long trip can I add funds so that my service is not expired?
Yes, if you are away for a long time we recommend you do so. go to our billing center...I paid by credit card but my invoice has not been marked Paid yet.
If still your invoice is not marked paid please contact your credit card company and provide the...Once I paid in Korean currency now want to pay in US Dollars .
If you have signed up with one of our services before and paid in Korean currency your default...Payment management of multiple Services
If you have more than one product and services with us and pro rated function is not enabled then...Paypal Subscription issue-The due date for my Order is not correct.
Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...Paypal subscription still keeps paying to your company even though I unsubscribed before
A billing software doesn't initiate a payment request to Paypal with either once off or...Two-Factor Authentication for our client area
What is Two-Factor Authentication?Two-factor authentication adds an additional layer of security...What happens if I do not pay by the due date?
Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...What is telephone verification?
We do not provide services to any anonymous clients, that is why we verify the phone number...What to do if I made an overpayment?
If you think you have made an overpayment through paypal multiple subscription or manually you do...When will I receive my Invoice?
It depends on your Service. Is it a manual set up or Automatic setup. When you sign up with us...Why do I have a pro-rated charge on my invoice?
Pro-rated charges occur because you are either a new customer that began service anytime during...Will I be charged automatically next month or next year?
Depending on the product or services you have purchased from us you might have been...Will I be notified for the hosting or other service renewal?
Yes. Our client billing system automatically notifies you more than once just make sure that our...Will I receive a receipt of all payments?
Yes. We will email your receipt each time after your payment is processed.