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Account Suspension Shared Hosting (4) FAQ related to an Account Suspension in a Shared Hosting

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(Tax) I need a tax payment voucher(Tax Invoice)
If your company is located in Korea ( You have a business registration here) and you need a tax...
Views: 299

Amount Paid: $0 USD ?
If you have received an invoice "Amount Paid: $0USD" It is possible that you had an overpayment...
Views: 251

Can't place order the price box is empty
Please send us a support ticket and we will solve it as soon as possible. This might be due to...
Views: 241

Do I have to pay for paypal fees?
No unless we have asked you to do so depending on a special or customized request.  Also...
Views: 391

Do I have to pay in Korean won?
It depends on the service you choose. Usually only when you are placing your order in Korea you...
Views: 421

Do not remember how I paid my last invoice by paypal or bank transfer!
1. Login to our client area.2. click on "Invoices" menu3. Find your last invoice you paid and...
Views: 261

Do you sign a Confidentiality Agreement?
Yes we do! Depending on the services we can sign up a DNA with you. We do not sign  a DNA for...
Views: 244

Do you verify all my personal information when ordering?
Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 502

Emails being sent through the client area is not English
If you have problem regarding our client area and the email notifications are not in English it...
Views: 257

Even though I made payment your invoice say "unpaid" (paypal under review) Flag
If paid by paypal :Some times Paypal does not clear the payment. When we login to paypal account...
Views: 114

Hosting Account Still Suspended After Payment
  If your account is still suspended even after you made the full payment There are two...
Views: 234

How can I find out if I have paypal subscription with you?
This link might help  ...
Views: 111

How do I notify you of my address and/or telephone number change?
Please login to your client area and make changes to your profile. You are not allowed to change...
Views: 252

How do I set my account up to pay quarterly, semi-annually, or annually?
Please send a support ticket to our billing department and we will make the necessary adjustments
Views: 280

How does your company protect customers sensetive information?
All customers sensitive information in our company is transmitted over a SSL (what is...
Views: 445

How to add more than one person for billing and other purposes?
Big companies usually have different staff working in different departments. in our billing...
Views: 322

How to change my billing details?
login and modify "My details"   http://www.youtube.com/watch?v=3hUM_fg5Sps  
Views: 316

How to know if I have made any overpayment?
Login to our client area. In the first page you can see your  "Account Statistics" Look at ...
Views: 271

I am not Receiving Billing E-Mails & Statements
It seems your billing contact e-mail on file with us is not valid. Please update your e-mail...
Views: 232

I did not make full payment, There is an unpaid balance in my invoice what shall I do?
If you accidentally or for any reason did not pay the invoice in full. ( for example due to bank...
Views: 175

I have moved, how do I report my new address?
Login to our billing department with you email and password, click my details and modify the...
Views: 254

I have not received an email with instructions on validating my account
More than likely, your email server ate it. One common reason, especially with hotmail.com and...
Views: 239

I might take a long trip can I add funds so that my service is not expired?
Yes, if you are away for a long time we recommend you do so. go to our billing center...
Views: 291

Korean IP for services meant for Koreans
Warning : Using our services for bypassing Web restrictions in Korea by getting a Korean IP...
Views: 458

Once I paid in Korean currency now want to pay in US Dollars .
If you have signed up with one of our services before and paid in Korean currency your default...
Views: 247

Paypal Subscription issue-The due date for my Order is not correct.
Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...
Views: 423

Paypal subscription still keeps paying to your company even though I unsubscribed before
A billing software doesn't initiate a payment request to Paypal with either once off or...
Views: 183

Refund of unused service
You can receive a refund of unused month how ever you need to let us know in advance. Example...
Views: 163

Skull & crossbones appear on https:// pages what does that mean?
The skull and crossbones icon means that some of the resources on the current page weren't...
Views: 107

What about TAX for your service?
If a client has a business registered in South Korea ( has a business registration certificate )...
Views: 231

What documents do I need to provide ?
Before we approve your order we will need your identifications. You can send one of the below...
Views: 441

What happens if I do not pay by the due date?
Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 387

What is telephone verification?
We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 405

What is the Web Based billing manager?
Our Web Based billing Manager helps you  perform administrative tasks for managing your...
Views: 277

What name appears on my Credit Card?
"IBKorea" It Stands for " Internet Brothers Korea " if there is another name on your credit card...
Views: 398

What to do if I made an overpayment?
If you think you have made an overpayment through paypal multiple subscription or manually you do...
Views: 249

When will I receive my Invoice?
It depends on your Service. Is it a manual set up or Automatic setup. When you sign up with us...
Views: 221

Why do I have a pro-rated charge on my invoice?
Pro-rated charges occur because you are either a new customer that began service anytime during...
Views: 273

why my hosting package is not in my "My Hosting Packages" area in your billing center?
You can find the info at " My Products & Services" section. Some of are hosting packages...
Views: 877

Why was my hosting application denied?
Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 431

Will I be charged automatically next month or next year?
 Depending on the product or services you have purchased from us you might have been...
Views: 303

Will I be notified for the hosting or other service renewal?
  Yes. Our client billing system automatically notifies you more than once just make sure that...
Views: 373

Will I receive a receipt of all payments?
Yes. We will email your receipt each time after your  payment is processed.
Views: 301