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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
(Tax) I need a tax payment voucher(Tax Invoice)If your company is located in Korea ( You have a business registration here) and you need a tax...
Views: 149
Amount Paid: $0 USD ?If you have received an invoice "Amount Paid: $0USD" It is possible that you had an overpayment...
Views: 116
Can't place order the price box is emptyPlease send us a support ticket and we will solve it as soon as possible. This might be due to...
Views: 105
Do I have to pay for paypal fees?No unless we have asked you to do so depending on a special or customized request. Also...
Views: 241
Do I have to pay in Korean won?It depends on the service you choose. Usually only when you are placing your order in Korea you...
Views: 294
Do not remember how I paid my last invoice by paypal or bank transfer!1. Login to our client area.2. click on "Invoices" menu3. Find your last invoice you paid and...
Views: 111
Do you sign a Confidentiality Agreement?Yes we do! Depending on the services we can sign up a DNA with you. Sample contract:...
Views: 116
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 180
Emails being sent through the client area is not EnglishIf you have problem regarding our client area and the email notifications are not in English it...
Views: 120
Hosting Account Still Suspended After PaymentThere are two possible scenarios 1. Your account was suspended originally because of...
Views: 93
How do I notify you of my address and/or telephone number change? Please login to your client area and make changes to your profile. You are not allowed to change...
Views: 114
How do I set my account up to pay quarterly, semi-annually, or annually?Please send a support ticket to our billing department and we will make the necessary adjustments
Views: 139
How does your company protect customers sensetive information?All customers sensitive information in our company is transmitted over a SSL (what is...
Views: 268
How to add more than one person for billing and other purposes?Big companies usually have different staff working in different departments. in our billing...
Views: 167
How to know if I have made any overpayment?Login to our client area. In the first page you can see your "Account Statistics" Look...
Views: 136
I am not Receiving Billing E-Mails & StatementsIt seems your billing contact e-mail on file with us is not valid. Please update your e-mail...
Views: 98
I have moved, how do I report my new address?Login to our billing department with you email and password, click my details and modify the...
Views: 120
I have not received an email with instructions on validating my accountMore than likely, your email server ate it. One common reason, especially with hotmail.com and...
Views: 109
I might take a long trip can I add funds so that my service is not expired?Yes, if you are away for a long time we recommend you do so. go to our billing center...
Views: 152
Once I paid in Korean currency now want to pay in US Dollars .If you have signed up with one of our services before and paid in Korean currency your default...
Views: 107
Paypal subscription still keeps paying to your company even though I unsubscribed beforeA billing software doesn't initiate a payment request to Paypal with either once off or...
Views: 38
What happens if I do not pay by the due date?Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 159
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 172
What is the Web Based billing manager? Our Web Based billing Manager helps you perform administrative tasks for managing your...
Views: 147
What name appears on my Credit Card? "IBKorea" It Stands for " Internet Brothers Korea " if there is another name on your credit card...
Views: 256
What to do if I made an overpayment?If you think you have made an overpayment through paypal multiple subscription or manually you do...
Views: 113
Why do I have a pro-rated charge on my invoice?Pro-rated charges occur because you are either a new customer that began service anytime during...
Views: 134
why my hosting package is not in my "My Hosting Packages" area in your billing center?You can find the info at " My Products & Services" section. Some of are hosting packages...
Views: 738
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 141
Will I be charged automatically next month or next year?Depending on the product or services you have purchased from us you might have been...
Views: 157
Will I be notified for the hosting or other service renewal?Yes. Our client billing system automatically notifies you more than once just make sure...
Views: 225
Will I receive a receipt of all payments?Yes. We will email your receipt each time after your payment is processed.
Views: 161