Articles

 Can I add ram to my VPS?

(Default VPS ) We advise you to choose your plan wisely even though you can later ask for...

 Can I ask to change my VPS IP address after a while?

NO,  You can not use a VPS and after a while ask for another IP address to be assigned to it or...

 Can I downgrade my VPS?

In some of our VPS plans it is impossible to downgrade .

 Can I get additional IPs?

 Just one single IP is set up by default. You can not buy more IPs. Most VPS companies in Korea...

 Can I install control panels on my VPS?

Yes , You won't have any issue installing Cpanel and many control panels as long as they work...

 Can I install Memcached ?

Yes you can install and use Memcached in our VPS

 Can I install my own software on a VPS?

Yes, of course. This is one of the advantages of a VPS, VDS.  

 Can I pay through my Bank?

  Yes if you have been advised by our billing department, (For an invoice that has been marked...

 Can I Ping other IPs using your server?

(Default VPS ) No, pinging is disabled in our entire network however please feel free to contact...

 Can I port scan my server from outside?

If it is to harden your server and just for security check  yes you can. The traffic  should not...

 Can I reboot my VPS or VDS?

Yes you can but Please do not use The Shutdown command unless it is very necessary. We do not...

 Can I upgrade my VPS?

Yes and No it depends on our facilities , For some of our servers we won't be able to upgrade you...

 Can I upgrade the Kernel?

(Default VPS) As some of our Virtual Servers uses a version of Kernel that has been already...

 Can I use Bitcoin to pay for my bills?

Yes, We are one of the first web hosting companies in South Korea that accepted Bitcoin as a way...

 Can I use your server for VPN?

 For some of our VPS Yes . If you are using our VPS for VPN please let us know. Unless a data...

 Can I use your VPS,VDS for bulk emailing?

(Default VPS ) We do not ignore s.p.a.m complaints. Depends on the type of email you are sending,...

 Can't install DNS, FTP and very basic

If you are using an unmanaged VPS that means you need to have server management...

 Can't login to my VPS Just purchased my vps

If you just purchased a VPS , You received a confirmation email with your root password but you...

 Do I get shell access?

Yes. SSH is included by default.

 Do you allow Stream Video , IRC or Shoutcast on your VPS?

It depends on the VPS we allow IRC,Red5 etc or Shoutcast on Some VPS, If not we might ask you to...

 Do you filter icmp?

For VPS ( The default one ) Yes this is our company's policy to filter ICMP and block CIFS. This...

 Do you install cpanel for me?

If you buy a cpanel license from our company we install it for you. For installation you will...

 Do you offer any control panel software such as cPanel, etc?

Our VPS comes with no control panel . You can install your own control panel in your VPS. After...

 Do you offer discounts for prepayment?

Yes. Depending on the plan you choose We might offer a discount for  prepayment. If you want...

 Do you oversell Virtual Hosting accounts?

NO! All of our VPS plans come with guaranteed resources such as RAM (memory), CPU, and disk...

 Do you provide a test IP?

Depending on 1. the product/ service for example Shared, VPS , VDS or Dedicated Server 2. the...

 How do I manage my Server?

Through SSH. The default VPS does not have any control panel of any sort.

 How fast do you expect connections to USA

data centers are randomly chosen and there is no real way to know this because latency varies...

 How Long will it take for my service to be available after payment?

Some  of our services are done automatically so as soon as the payment is received every...

 How long will it take to set up my VPS account?

Generally, your VPS hosting account will be provisioned and ready in a few hoursIf your payment...

 How many VPS customers are on a single physical server?

The number of clients per server varies based on the plan type. These environments are monitored...

 How to place the order ? What is the procedure?

1. Visit our VPS page...

 I can't install cpanel!

If you ordered a VPS through us and we installed Apache, PHP, Mysql then you need to contact our...

 I can't install Virtualmin Webmin

When installing virtualmin it installs every thing automatically  so when ordering for our VPS...

 I failed to renew my VPS and it is terminated Can I pay now and recover my Data?

If you had a VPS with us, You failed to renew and pay for the service for any reason and now...

 I have a different question for you...

Our Billing department operates in Korea Office hours only. Please do not hesitate to contact us....

 I would like to add pre-paid credit to my account, is it possible ?

Yes it is possible and all your  invoices will be paid automatically in future.Let's say you will...

 Incoming UDP packets?

For security reasons some ports are closed. If you want to make sure please feel free to contact...

 Is it OK if I overuse bandwidth and pay for it?

Every  plan has it's own bandwidth. You should not  overuse your bandwidth. In some servers we...

 Is pinging enabled in your server?

For security reason pinging is disabled in  our server. We won't  enable pinging .

 Is there any blocked port?

By default, Our servers are open to all the ports necessary for a normal operation.However, Ports...

 Paypal Subscription issue-The due date for my Order is not correct.

Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...

 rDNS

Reverse DNS set up is not done by Internet Brothers.We run VIDC through IDCThis is not something...

 register personal nameservers for your domain in Gabia

You have a VPS or dedicated server with us. You want to set up your own name servers. After you...

 Server maintenance and downtime during peak traffic hours

To minimize downtime during peak traffic hours you can ask us to schedule a particularmaintenance...

 Upgrade Ubuntu

If you have Ubuntu as your OS  and you need to upgrade the option is available as service addon .

 VPS,VDS Resource Usage Limits

VPS or VDS accounts may not  exceed a 15 minute load average greater than two times the amount of...

 What support do you provide ? Can you help me with my server configuration?

Some of our servers are self managed ( Unmanaged ), some are semi-managed and some are fully...

 What about a control panel?

Our VPS does not have a control panel. You can install a Free control panels like webmin. If you...

 What about compile kernel?

If you want to compile kernel please contact us first. You should let us know before you order...

 What applications can I run within the virtual server?

You can install most Web based applications, software without any modifications. Widely tested...

 What is a grace bandwidth?

  A grace bandwidth is a free additional bandwidth that we allow our customers to use in case of...

 What is a VPS VDS Ref ID in your company?

  A VPS, VDS Ref ID is a unique identification our company assigns to your VPS machine.  It is...

 What is telephone verification?

We do not provide services to any anonymous clients, that is why we verify the phone number...

 What kind of support do you provide with unmanaged VPS?

Performance issues related to host node, Hardware Problems, Network Problems,Reboots

 What methods do you accept for payment?

When you click on order button you will see the possible payment method with each product or...

 What name servers can I use for my VPS?

You can simply register your own domain as HOST so you will be able to use ns1.yourdomain.com and...

 What speed can we expect for US ... visitors?

There is no real way to know this because latency varies and route to server also varies.

 What version of Ubuntu OS ? can I upgrade?

When you place an order you can confirm the Ubutnu version. Please note you will not be able to...

 when Data Centers need to be contacted in emergencies cases. Is this included in your support ?

Yes, in special cases we can do that upon authorization from you.

 Where is your datacenter located?

Our VPS data centers are randomly chosen, LG , KT etc... You normally do not have the option to...

 Which VPS hosting platforms are available?

Some of our VPS might be on different platforms  Xen or KVM . If you want a specific platform you...

 Why a verified paypal account is not enough for your company and you ask for more ID?

There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...

 Why did I receive a phone Call from your company?

You receive a phone call from our company. Before your set up or even during your services with...

 Will I have root access to my VPS?

Yes you will have full root access to your VPS. If you want us to fully manage your VPS we might...

 Will my developer be able to manage my VPS?

If by developer you mean a web designer who has just worked on a shared hosting or a fully...

 Will my OS count against my disk space?

Yes Your operating system files will count toward your disk space . Operating systems normally...

 Will you help me install control panel , configure dns etc?

No we do not provide tutorial and we do not help configure things on an unmanaged VPS. Control...

 Will you manage my VPS?

If our plans says Unmanaged or Self managed for unmanaged Virtual Servers You are responsible for...

 Windows VPS Communication with other servers

For windows VPS only: For security reasons windows virtual servers are not able to communicate...