| Billing Department | Client Area | Current Specials | FAQ | Billing Support Tickets | Downloads |
FAQ
You are here: Billing Department > FAQ > English > VPS in Korea
The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
Applications that will not work on the virtual server?Applications that require direct access to block or character devices, that require the...
Views: 546
Are applications like folding@home and SETI@home allowed?No hosting of applications intended to use idle CPU clock time
Views: 274
Are gambling sites allowed on your servers?No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 612
Are proxy scripts allowed?Proxy scripts are not allowed. No matter what the reasons might be. We don't want our clients...
Views: 334
Are these VPS backed up daily?No, These are unmanaged VPS . Our clients are responsible for backup. We do not supply any backup...
Views: 249
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 488
Can I add ram to my VPS?If your present VPS has less than 2 Gig Ram you can ask for additional memory. The point is that...
Views: 129
Can I ask to change the partitions?NO. Our VPS or VDS Partition is pre configured and can not be changed.
Views: 156
Can I change my IP address after purchase?No , It is not possible. Once an IP is assigned to you as long as you are using that server you...
Views: 74
Can I compile kernel?Kernel compile is only allowed through us. so if you need this please send your request otherwise...
Views: 269
Can I contact support 24/7?We have very few who speak English. Even though you can contact us any time unless there is a...
Views: 547
Can I get additional IPs?Just one single IP is set up by default. You can not buy more IPs.
Views: 316
Can I host friends in my server?You need to let us know before reselling or selling space. If you host another site you are...
Views: 310
Can I host illegal content?No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 495
Can I host multiple sites on your server?Yes as long as SSL certificates are not concerned you can host multiple domains with the same IP....
Views: 288
Can I install my own software on a VPS?Yes, of course. This is one of the advantages of a VPS.
Views: 387
Can I install Open VPN?Sure. You are allowed to use our servers for personal VPN . Warning : Using our services for...
Views: 245
Can I install SSL certificate with 1 IP?Yes . You can install SSL certificate on 1 IP. Your VPS IP is dedicated to you and not shared...
Views: 224
Can I pay through my Bank?Yes you can, When sending the fees please make sure you pay for all related bank fees. Inform...
Views: 363
Can I port scan my server from outside?If it is to harden your server and just for security check yes you can. The traffic should...
Views: 242
Can I reboot my VPS or VDS?Yes you can but Please do not use The Shutdown command unless it is very necessary. We do not...
Views: 254
Can I resell my server?You must let us know that you are going to resell your server in advance otherwise we will...
Views: 321
Can I upgrade my VPS?Yes you can. Just contact our billing department. When asking for upgrade you need to let us know...
Views: 407
Can I upgrade the Kernel?As some of our Virtual Servers uses a version of Xen Kernel that has been already modified we...
Views: 234
Can I use your server as Proxy?We do not allow any proxy set-ups or connections or any sort of activity through remote proxy...
Views: 330
Can you install my server in ??? data center in Korea?We install your server in South Korea but the location of data center is randomly chosen ....
Views: 292
Do I get an Invoice?Every time you buy a product , we will email you an Invoice. You can download PDF as...
Views: 422
Do I have to pay for paypal fees too?Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 484
Do you accept international customersAs long as we are sure about the full identity of the customer such as Name, Address, etc and...
Views: 522
Do you allow adult contents?NO ! South Korea has a very strict rule and our company does not allow adult content. If we find...
Views: 243
Do you allow Stream Video , IRC or Shoutcast on your VPS?Yes we allow IRC,Red5 etc or Shoutcast on our VPS For VPS in this page...
Views: 367
Do you filter icmp?Yes this is our company's policy to filter ICMP. This is a common practice in most companies in...
Views: 321
Do you have DDoS Protection?We do our best to prevent DDOS attacks. In the event of such attacks we monitor the servers...
Views: 216
Do you install cpanel for me?If you buy a cpanel license from our company we install it for you. For installation you will...
Views: 242
Do you offer a moneyback guarantee? What are the conditions for eligibility?If a plan says there is a 30 day money back guarantee ,YES .For details regarding our Money back...
Views: 456
Do you offer a trial period or demo for VPS?Like many other reputable companies in US or elsewhere we do not offer a trial period...
Views: 362
Do you offer any control panel software such as cPanel, etc?Our VPS comes with no control panel . You can install your own control panel in your VPS. After...
Views: 262
Do you offer discounts for prepayment?Yes. Depending on the plan you choose We might offer a discount for prepayment. If you want to...
Views: 326
Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 683
Do you oversell Virtual Hosting accounts?NO! All of our VPS plans come with guaranteed resources such as RAM (memory), CPU, and disk...
Views: 315
Do you provide a test IP?In South Korea it is not normal to provide test IP.download link etc... The data center for your...
Views: 235
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 502
How do I manage my Server?Through SSH. The default VPS does not have any control panel of any sort.
Views: 383
How fast do you expect connections to USAdata centers are randomly chosen and there is no real way to know this because latency varies...
Views: 128
How Long will it take for my service to be available after payment?Some of our services are done automatically so as soon as the payment is received every...
Views: 481
How long will it take to set up my VPS account?Generally, your VPS hosting account will be provisioned and ready in a few hoursIf your payment...
Views: 491
How many VPS customers are on a single physical server?The number of clients per server varies based on the plan type. These environments are monitored...
Views: 494
I failed to renew my VPS and it is terminated Can I pay now and recover my Data?If you had a VPS with us, You failed to renew and pay for the service for any reason and now...
Views: 327
I have a different question for you...Our Billing department operates in Korea Office hours only. Please do not hesitate to contact us....
Views: 335
I would like to add pre-paid credit to my account, is it possible ?Yes it is possible and all your invoices will be paid automatically in future.Let's say you...
Views: 304
If I need additional or special support beyond my plan, what is the cost?Please speak to our sales department for details in regards to our support contract options.
Views: 400
Is it OK if I overuse bandwidth and pay for it?Every plan has it's own bandwidth. You are not allowed to overuse your bandwidth. In some...
Views: 380
Is it possible for clients to see all tickets and your responses?Yes, you can see all the responses by logging into the billing department ( if it is related to...
Views: 396
Is pinging enabled in your server?For security reason pinging is disabled in our server. We won't enable pinging .
Views: 339
Is there any blocked port?By default, Our servers are open to all the ports necessary for a normal operation.However,...
Views: 239
Korean IP for services meant for KoreansWarning : Using our services for bypassing Web restrictions in Korea by getting a Korean IP...
Views: 458
My Ubuntu language is KoreanThe default Ubuntu language will be Korean but in linux you can change your language by yourself.
Views: 166
Payment management of multiple ServicesIf you have more than one product and services with us and pro rated function is not enabled then...
Views: 199
Paypal Subscription issue-The due date for my Order is not correct.Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...
Views: 423
rDNS settingsIf you need Reverse DNS settings we will send you an application. We might require more...
Views: 304
Refund of unused serviceYou can receive a refund of unused month how ever you need to let us know in advance. Example...
Views: 163
VPS,VDS Resource Usage LimitsVPS or VDS accounts may not exceed a 15 minute load average greater than two times the amount...
Views: 342
What support do you provide ? Can you help me with my server configuration?Please note these are unmanaged servers. There is no Technical support with our packages but you...
Views: 241
What about a control panel?Our VPS does not have a control panel. You can install a Free control panels like webmin. If you...
Views: 284
What applications can I run within the virtual server?You can install most Web based applications, software without any modifications. Widely tested...
Views: 446
What documents do I need to provide ?Before we approve your order we will need your identifications. You can send one of the below...
Views: 441
What happens if I do not pay by the due date?Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 387
What is a grace bandwidth?A grace bandwidth is a free additional bandwidth that we allow our customers to use in case...
Views: 1075
What is a VPS VDS Ref ID in your company?A VPS, VDS Ref ID is a unique identification our company assigns to your VPS machine. It is...
Views: 534
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 405
What kind of support do you provide with unmanaged VPS?Performance issues related to host node, Hardware Problems, Network Problems,Reboots
Views: 204
What methods do you accept for payment?Paypal subscription and Bank transfer. You need to have a verified paypal account.Do not enter...
Views: 505
What name servers can I use for my VPS?You can simply register your own domain as HOST so you will be able to use ns1.yourdomain.com and...
Views: 151
What speed can we expect for US ... visitors?There is no real way to know this because latency varies and route to server also varies.
Views: 189
when Data Centers need to be contacted in emergencies cases. Is this ncluded in your support ?Yes, in special cases we can do that upon authorization from you.
Views: 311
Where is your datacenter located?Our VPS data centers are randomly chosen, LG , KT etc... You normally do not have the option to...
Views: 374
Where will be my Dedicated server located? Data center?Our main data center location is SK Broadband but depending on what your order is your server...
Views: 216
Which VPS hosting platforms are available?Some of our VPS might be on different platforms but Xen is our default for almost all VPS...
Views: 371
Why a verified paypal account is not enough for your company and you ask for more ID?There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...
Views: 414
Why did I receive a phone Call from your company?You receive a phone call from our company. Before your set up or even during your services with...
Views: 543
Why do you receive a setup fee?Setup fee in web hosting is a common practice in South Korea. Almost all big or small...
Views: 353
Why the System Language is Korean?For some VPS or VDS the system language might be Korean but this should not cause any issue and...
Views: 164
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 431
Will adult sites in your Servers be allowed?Our servers are located in South Korea and the law in this country doesn't allow for any adult...
Views: 346
Will I have root access to my VPS?Yes you will have full root access to your VPS. If you want us to fully manage your VPS we might...
Views: 449
Will my developer be able to manage my VPS?If by developer you mean a web designer who has just worked on a shared hosting or a fully...
Views: 196
Will my OS count against my disk space?Yes Your operating system files will count toward your disk space . Operating systems normally...
Views: 356
Will my VPS work with ...?If the software does not require to a VPS Kernel and as long as it has sufficient memory...
Views: 423
Will you help me install control panel , configure dns etc?No we do not provide tutorial and we do not help configure things on an unmanaged VPS. You are...
Views: 148
Will you help me with web design, FTP, domain etc.. setup?For unmanaged VPS we do not give any kind of help or tutorial for website management .If you need...
Views: 212
Will you manage my VPS?for unmanaged Virtual Servers You are responsible for all management. .We offer fully managed...
Views: 422
Windows VPS Communication with other serversFor windows VPS only: For security reasons windows virtual servers are not able to communicate...
Views: 130
Business Registration Certificate Number 134-11-18207 Shared Hosting, VPS or VDS Hosting and Dedicated Servers
This site is protected by Copyright 1999 - 2011 If you're our reseller who needs to translate or use our contents Your'll need permission from us.