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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
am still unsure if I should sign up, there are hosts elsewhere seem cheaper?We do not claim to be the cheapest but we do not have any hidden fees. Our reputation is our...
Views: 139
Applications that will not work on the virtual server?Applications that require direct access to block or character devices, that require...
Views: 324
Are applications like folding@home and SETI@home allowed?No hosting of applications intended to use idle CPU clock time
Views: 119
Are gambling sites allowed on your servers?No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 160
Are you a reseller?For Shared Hosting, Dedicated servers and most VPS plans we supply all by ourselves. For...
Views: 125
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 260
Can I compile kernel?Kernel compile is only allowed through us. so if you need this please send your request otherwise...
Views: 116
Can I contact support 24/7?Yes. We are available 24/7, 365 days a year. To open a new ticket, please visit:...
Views: 213
Can I get additional IPs?Just one single IP is set up by default If you want additional IP, Let us know in advance...
Views: 164
Can I host friends in your VPS?Generally our VPS is limited to certain number of domains but if you want to have no restriction...
Views: 144
Can I host illegal content?No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 177
Can I install my own software on a VPS?Yes, of course. This is one of the advantages of a VPS.
Views: 248
Can I install Proxy server?You can use Proxy but they need to be secure and Not publicpublic proxies are not allowed. ...
Views: 158
Can I reboot my VPS?Yes you can but Please do not use The Shutdown command unless it is very necessary. We do not...
Views: 80
Can I resell my VPS?Yes you can but You are fully responsible for any Illegal action . Your client must understand...
Views: 156
Can I upgrade the Kernel?As some of our Virtual Servers uses a version of Xen Kernel that has been already modified we...
Views: 81
Do I get an Invoice?Every time you buy a product , we will email you an Invoice. You can download PDF as...
Views: 271
Do I have to pay for paypal fees too?Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 151
Do you allow Stream Video , IRC or Shoutcast on your VPS?Yes we allow IRC,Red5 etc or Shoutcast on our VPS For VPS in this page...
Views: 195
Do you offer a moneyback guarantee? What are the conditions for eligibility?If a plan says there is a 30 day money back guarantee ,YES .For details regarding our Money back...
Views: 306
Do you offer a trial period or demo for VPS?Like many other reputable companies in US or elsewhere we do not offer a trial period...
Views: 122
Do you offer discounts for prepayment?Yes. Depending on the plan you choose We might offer a discount for prepayment. If you want...
Views: 175
Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 267
Do you oversell Virtual Hosting accounts?NO! All of our VPS plans come with guaranteed resources such as RAM (memory), CPU, and disk...
Views: 177
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 180
How do I cancel my VPS?Cancellation details can be found in our terms of Service Section.
Views: 99
How Long will it take for my service to be available after payment?Some of our services are done automatically so as soon as the payment is received every...
Views: 338
How long will it take to set up my VPS account?Generally, your VPS hosting account will be provisioned and ready 30 min ~ 1 hour or 1 ~ 2...
Views: 308
How many VPS customers are on a single physical server?The number of clients per server varies based on the plan type. These environments are monitored...
Views: 351
How much discount will you give multiple VPS?If you are interested in purchasing multiple VPS Starting with your 3rd VPS purchased...
Views: 204
How much is extra bandwidth?Every VPS plan has it's own bandwidth however if you use more bandwidth than you are supposed to...
Views: 199
I have a different question for you...Our Billing department operates in Korea Office hours only. Please do not hesitate to contact us....
Views: 184
I would like to add pre-paid credit to my account, is it possible ?Yes it is possible and all your VPS invoices will be paid automatically in future.Let's say you...
Views: 168
Is it possible for clients to see all tickets and your responses?Yes, you can see all the responses by logging into the billing department ( if it is related to...
Views: 249
Is it possible for me to have a custom plan? I need to install VPNWe have designed our plans in a way that it covers almost all of the client requirements,...
Views: 144
Is pinging enabled in your VPS?For security reason pinging is disabled in our VPS hosting .
Views: 140
What about a control panel?Our VPS does not have a control panel. You can install a Free control panels like webmin. If you...
Views: 140
What applications can I run within the virtual server?You can install most Web based applications, software without any modifications. Widely tested...
Views: 288
What happens if I do not pay by the due date?Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 159
What if I have a lot of traffic and I need to buy more bandwidth?If you need more bandwidth for your VPS one solution is to buy more than one VPS and...
Views: 270
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 172
What methods do you accept for payment?Paypal subscription and Bank transfer. You need to have a verified paypal account.Do not enter...
Views: 368
when Data Centers need to be contacted in emergencies cases. Is this ncluded in your support ?Yes, in special cases we can do that upon authorization from you.
Views: 177
Where is your datacenter located?Our main Data center is Located nearby Seoul National University Subway Station South Korea "SK...
Views: 214
Which VPS hosting platforms are available?Some of our VPS might be on different platforms but Xen is our default for almost all VPS...
Views: 226
Why did I receive a phone Call from your company?You receive a phone call from our company. Before your set up or even during your services with...
Views: 233
Why do you receive a setup fee?Setup fee in web hosting is a common practice in South Korea. Almost all big or small...
Views: 193
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 141
Will my OS count against my disk space?Yes Your operating system files will count toward your disk space . Operating systems normally...
Views: 225
Will my VPS work with ...?If the software does not require to a VPS Kernel and as long as it has sufficient memory...
Views: 283
Will you manage my VPS?for unmanaged Virtual Servers You are responsible to manage it. We can monitor your VPS through...
Views: 264