FAQ
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any cronjob restrictions on Korean Dedicated server?
No, you can set your cron jobs to be executed  any time  
Views: 263

Are any of my payments for dedicated servers refundable?
Please read our terms of Service we have a section for cancellation and refund
Views: 325

Are gambling sites allowed on your servers?
No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 612

Are proxy scripts allowed?
Proxy scripts are not allowed. No matter what the reasons might be. We don't want our clients...
Views: 334

Are reboots free?
Yes. all servers include free emergency reboots
Views: 365

Are these REAL dedicated servers or Just virtual servers?
 When you ask and pay for a dedicated server you receive a dedicated server. our  servers are...
Views: 337

Are your Technicians trained & experienced?
All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 488

Can I change my IP address after purchase?
No , It is not possible. Once an IP is assigned to you as long as you are using that server you...
Views: 74

Can I contact support 24/7?
We have very few who speak English. Even though you can contact us any time  unless there is a...
Views: 547

Can I have more dedicated line?
Yes. There is no limitation in the amount of dedicated line we can provide. For fees regarding...
Views: 217

Can I have More IPS for my dedicated Server?
Usually in Korea we can't sell as many ips as you want. there will be some restrictions. We...
Views: 315

Can I host illegal content?
No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 495

Can I pay through my Bank?
  Yes you can, When sending the fees please make sure you pay for all related bank fees. Inform...
Views: 363

Can I resell the dedicated server to another client?
You must let us know in advance. You must make sure your clients know about our terms of service....
Views: 285

Can I start a hosting business with your dedicated servers?
Hosting in South Korea is very different from other countries. In South Korea every individual...
Views: 168

Can I use your server as Proxy?
We do not allow any proxy set-ups or connections or any sort of activity through remote proxy...
Views: 330

Can we ftp files to the server?
Sure. You can
Views: 452

Do I have to pay for paypal fees too?
Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 484

Do I need to perform security updates on the dedicated server?
Yes. you will need to ensure that all OS security updates are applied including any updates...
Views: 291

Do I need to sign a contract for dedicated server?
Like any other reputable hosting companies in US we send you a payment authorization form , ...
Views: 845

Do you accept international customers
As long as we are sure about the full identity of the customer such as  Name, Address, etc and...
Views: 522

Do you accept paypal for dedicated server purchase?
Yes we do but 1. you need to be a verified paypal holder. 2. You need to be ready to give us...
Views: 401

Do you allow adult contents?
NO ! South Korea has a very strict rule and our company does not allow adult content. If we find...
Views: 243

Do you have DDoS Protection?
  We do our best to prevent DDOS attacks. In the event of such attacks we monitor the servers...
Views: 216

Do you install cpanel for me?
If you buy a cpanel license from our company we install it for you. For installation you will...
Views: 242

Do you monitor your network for DOS and other attacks?
Yes, our datacenter is monitored .We do our best to prevent DOS and other attacks.
Views: 322

Do you offer other custom services?
We offer private firewalls and server load balancing and other custom services.
Views: 288

Do you offer phone support?
Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 683

Do you offer scheduled backup for dedicated servers?
Yes . If you need scheduled backup please contact our billing department.
Views: 238

Do you provide External Hardware Firewall?
Yes we do. For the fees please contact our billing department. To Add an External Hardware...
Views: 142

Do you verify all my personal information when ordering?
Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 502

How long will it take to set up our dedicated server?
After payment is confirmed, Identification received it usually takes 2~3 Business Days to set up...
Views: 525

I am in Korea I prefer to pay in Korean currency is that possible?
 Yes sure.  
Views: 262

I am located outside Korea. Can I still get a dedicated server?
Yes you can
Views: 332

If I need additional or special support beyond my plan, what is the cost?
Please speak to our sales department for details in regards to our support contract options.
Views: 400

Is there a download speed limitation on your dedicated servers?
No we do not put any restriction on download speed. If it is possible you can download upto 100Mbit
Views: 257

IS there a set up fee dedicated servers?
  Depending on your order we might ask a  setup fee. The setup fee depends on your payment (...
Views: 782

Korean IP for services meant for Koreans
Warning : Using our services for bypassing Web restrictions in Korea by getting a Korean IP...
Views: 458

Paypal Subscription issue-The due date for my Order is not correct.
Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...
Views: 423

rDNS settings
If you need Reverse DNS settings  we will send you an application. We might require more...
Views: 304

What support do you provide ? Can you help me with my server configuration?
Please note these are unmanaged servers. There is no Technical support with our packages but you...
Views: 241

What about security?
All employees trained on security and privacy procedures. Data center access limited to Internet...
Views: 169

what about system administration of the Server?
We will pre-install the base operating system on the server in its default configuration, and...
Views: 331

What are the data center visitation policies and costs?
Only If you have a dedicated server with us you can ask for a data center visitation. You will...
Views: 2119

What documents do I need to provide ?
Before we approve your order we will need your identifications. You can send one of the below...
Views: 441

What happens if I do not pay by the due date?
Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 387

What happens if my address is wrong.
You cannot use a P.O .Box address for Dedicated Server request. Your address must be a physical...
Views: 391

What is telephone verification?
We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 405

What is the Max Bandwidth of 5Mbps in your dedicated servers?
5Mbps * 60 seconds * 60 minutes * 24 hour = 432,000 Mbps = About 54 GB of Bandwidth per day...
Views: 627

What operating systems do you install?
We can install and provide licenses for Microsoft Windows Server products on a monthly basis...
Views: 407

What provisions are available for backups in dedicated servers?
You can either install an extra HDD and do it or use our Dedicated server backup Services .If...
Views: 410

What speed can we expect for US ... visitors?
There is no real way to know this because latency varies and route to server also varies.
Views: 189

What support do you give for dedicated servers?
For unmanaged Korean dedicated servers like other companies in US you are responsible for every...
Views: 333

What would happen in a downtime?
We will invesigate and check to see the cause of the downtime the effective steps will be taken...
Views: 306

Where will be my Dedicated server located? Data center?
Our main data center location is SK Broadband but depending on what your order is your server...
Views: 216

Who is taking care of the maintenance? if our dedicated server is down, who will support us?
  Just opening a support ticket will do, If the related tech can not understand your question...
Views: 211

Why a verified paypal account is not enough for your company and you ask for more ID?
There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...
Views: 414

Why did I receive a phone Call from your company?
You receive a phone call from our company. Before your set up or even during your services with...
Views: 543

Why my order for a dedicated Server was declined?
Because we discovered that the information you have provided in your client area was false. For...
Views: 281

Why was my hosting application denied?
Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 431

Why you do not respond to my dedicated server presale question?
If we do not respond to your inquiry in min 48 Hours and Max 7 days that means for some reasons...
Views: 529

Will adult sites in your Servers be allowed?
Our servers are located in South Korea and the law in this country doesn't allow for any adult...
Views: 346

Will I have root access to my server?
Yes. You will have full access to your server.
Views: 519

Will you re install for free?
Reboots are free but reinstalls are not.
Views: 152