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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
any cronjob restrictions on Korean Dedicated server?No, you can set your cron jobs to be executed any time
Views: 129
Are any of my payments for dedicated servers refundable?Please read our terms of Service we have a section for cancellation and refund
Views: 169
Are gambling sites allowed on your servers?No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 160
Are these REAL dedicated servers or Just virtual servers?When you ask and pay for a dedicated server you receive a dedicated server. our...
Views: 187
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 260
Can I contact support 24/7?Yes. We are available 24/7, 365 days a year. To open a new ticket, please visit:...
Views: 213
Can I have More IPS for my dedicated Server?You might be able to buy more IPs. All fees will be on the dedicated server page or you can send...
Views: 164
Can I host illegal content?No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 177
Can I pay through my Bank?Yes you can, When sending the fees please make sure you pay for all related bank fees....
Views: 166
Can I resell the dedicated server to another client?You must let us know in advance. You must make sure your clients know about our terms of service....
Views: 139
Do I have to pay for paypal fees too?Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 151
Do I need to perform security updates on the dedicated server?Yes. you will need to ensure that all OS security updates are applied including any updates...
Views: 154
Do I need to sign a contract for dedicated server?Like any other reputable hosting companies in US we send you a payment authorization form , ...
Views: 698
Do you accept paypal for dedicated server purchase?Yes we do but 1. you need to be a verified paypal holder. 2. You need to be ready to give us...
Views: 224
Do you have Hardware Firewall in front of your servers?We install a hardware Firewall for your server only upon your request and for an additional...
Views: 94
Do you monitor your network for DOS and other attacks?Yes, our datacenter is monitored .We do our best to prevent DOS and other attacks.
Views: 182
Do you offer other custom services? We offer private firewalls and server load balancing and other custom services.
Views: 147
Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 267
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 180
How long will it take to set up our dedicated server?Usually It takes 2~3 Business Days to set up your dedicated server but if you pay by paypal It...
Views: 384
If I need additional or special support beyond my plan, what is the cost?Please speak to our sales department for details in regards to our support contract options.
Views: 180
IS there a fee for bandwidth in dedicated servers?We supply 5 Mbps to our clients . We supply Approx 600 Gig Per month. If you...
Views: 613
what about system administration of the Server?We will pre-install the base operating system on the server in its default configuration, and...
Views: 180
What are the data center visitation policies and costs? All collocation visit requires 24 hours advanced notice. A visit to our data centers will require...
Views: 155
What happens if I do not pay by the due date?Please always pay at least 1 day before due date. If an invoice is not paid in full on the due...
Views: 159
What happens if my address is wrong.You cannot use a P.O .Box address for Dedicated Server request. Your address must be a physical...
Views: 258
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 172
What is the Max Bandwidth of 5Mbps in your dedicated servers?5Mbps * 60 seconds * 60 minutes * 24 hour = 432,000 Mbps = About 54 GB of Bandwidth per day...
Views: 387
What operating systems do you install?We can install and provide licenses for Microsoft Windows Server products on a monthly basis...
Views: 260
What provisions are available for backups in dedicated servers?You can either install an extra HDD and do it or use our Dedicated server backup Services .If...
Views: 274
What support do you give for dedicated servers?For unmanaged Korean dedicated servers like other companies in US you are responsible for every...
Views: 186
What would happen in a downtime?We will invesigate and check to see the cause of the downtime the effective steps will be taken...
Views: 171
Who is taking care of the maintenance? if our dedicated server is down, who will support us?Just opening a support ticket will do, If the related tech can not understand your question we...
Views: 81
Why a verified paypal account is not enough for your company and you ask for more ID?There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...
Views: 214
Why did I receive a phone Call from your company?You receive a phone call from our company. Before your set up or even during your services with...
Views: 233
Why my order for a dedicated Server was declined?Because we discovered that the information you have provided in your client area was false. For...
Views: 151
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 141
Will adult sites in a Dedicated Server be allowed?Our servers are located in South Koea and the law in this country doesn't allow for any adult...
Views: 108