Articles

 Can I have more bandwidth upto 100 Mbps?

Yes . You can.  If you agree to pay for any possible additional charges we can remove 10Mbps...

 Can I pay through my Bank?

  Yes if you have been advised by our billing department, (For an invoice that has been marked...

 Can I resell the dedicated server to another client?

You must let us know in advance. You must make sure your clients know about our terms of service....

 Do I need to perform security updates on the dedicated server?

Yes. you will need to ensure that all OS security updates are applied including any updates...

 Do I need to sign a contract for dedicated server?

We send you a payment authorization form ,  you need to fill up , sign and send it back to us.

 Do you accept paypal for dedicated server purchase?

Yes but  You need to be a verified paypal holder. If you are unwilling to disclose your...

 Do you charge for OS reinstallation?

It depends on what kind of service you are using and how many times you need to reinstall your...

 Do you install cpanel for me?

If you buy a cpanel license from our company we install it for you. For installation you will...

 Do you monitor your network for DOS and other attacks?

Yes, our datacenter is monitored . We offer DDOS safe zone but there will be limitations. For...

 Do you offer other custom services?

We offer private firewalls, shared as well as dedicated hardware firewall ( With full management...

 Do you offer scheduled backup for dedicated servers?

Yes . If you need scheduled backup please contact our billing department. We provide CDP (...

 Do you provide database encryption solution?

Yes we provide database encryption for our dedicated server users. All the encryption is done...

 Do you provide External Hardware Firewall?

Yes we do. For the fees please contact our billing department. To Add an External Hardware...

 Do you provide KVM with dedicated servers?

Yes but you will need to clearly ask us before placing your order. We will send you a quote for a...

 Do you provide load balancing?

Yes.We provide DNS Round-Robin as well as  L4 load balancing. Our technicians will take care...

 Do you provide reboot facility?

Mostly no unless you ask us to provide this before you order however for reboot or power cycle...

 How long will it take to set up our dedicated server?

After payment is confirmed, Identification received it usually takes 24 hours to finish your set...

 I am in Korea I prefer to pay in Korean currency is that possible?

 Yes sure.  

 I am located outside Korea. Can I still get a dedicated server?

Yes you can

 Paypal Subscription issue-The due date for my Order is not correct.

Our Dedicated or Virtual Private Servers' one month billing term is always 30 days . That means...

 register personal nameservers for your domain in Gabia

You have a VPS or dedicated server with us. You want to set up your own name servers. After you...

 Server maintenance and downtime during peak traffic hours

To minimize downtime during peak traffic hours you can ask us to schedule a particularmaintenance...

 What support do you provide ? Can you help me with my server configuration?

Some of our servers are self managed ( Unmanaged ), some are semi-managed and some are fully...

 What about security?

All employees trained on security and privacy procedures. Data center access limited to Internet...

 what about system administration of the Server?

We will pre-install the base operating system on the server in its default configuration, and...

 What are the data center visitation policies and costs?

Only If you have a dedicated server with us you can ask for a data center visitation. You will...

 What data center do you use?

We use our own factilities in SK, LG, KT ...

 What documents do I need to provide ?

 Most of the time we do not need additional document  . But we always need a verified Cellphone...

 What happens if my address is wrong.

You cannot use a P.O .Box address for Dedicated Server request. Your address must be a physical...

 What if I need more IP for my dedicated server?

You need to contact us before placing your order.  In some of our facilities we won't be able to...

 What is semi-managed server?

If a server is marked semi-managed we will take care of the followings: Load issues or...

 What is telephone verification?

We do not provide services to any anonymous clients, that is why we verify the phone number...

 What provisions are available for backups in dedicated servers?

You can either install an extra HDD or use ourDedicated server backup Services .If interested in...

 What speed can we expect for US ... visitors?

There is no real way to know this because latency varies and route to server also varies.

 What would happen in a downtime?

We will invesigate and check to see the cause of the downtime the effective steps will be taken...

 Who is taking care of the maintenance? if our dedicated server is down, who will support us?

  Just opening a support ticket will do, If the related tech can not understand your question we...

 Why a verified paypal account is not enough for your company and you ask for more ID?

There is a large amount of fraud going on in this industry, stolen credit cards, stolen, hacked...

 Why did I receive a phone Call from your company?

You receive a phone call from our company. Before your set up or even during your services with...

 Will my dedicated server have good connection with China?

Pease feel free to contact us and we will make sure that your dedicated server will have...