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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
I am already hosting with another company, what should I take into account before transferring to you?The first consideration is ensuring that you have full "Authority" over your domain name. Some...
Views: 290
allow url openFor security reasons some functions like allow_url_fopen is disabled by default. If you have any...
Views: 252
Are gambling sites allowed on your servers?No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 612
Are proxy scripts allowed?Proxy scripts are not allowed. No matter what the reasons might be. We don't want our clients...
Views: 334
Are there certain Scripts you do not allow on your servers?If you are curious about a certain script , please let us have the details on how the script...
Views: 267
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 488
Can I contact support 24/7?We have very few who speak English. Even though you can contact us any time unless there is a...
Views: 547
Can I host a friend’s site in one of my subdomains?No. you are not allowed to do so. The purpose of subdomains is to organize the structure of...
Views: 278
Can I host illegal content?No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 495
Can I install a gateway for credit card processing?If you wish to use our shared hosting with a gateway for credit card processing. Selling online...
Views: 71
Can I install Zen cart on your shared hosting in Korea?Yes you can install zen Cart but it you are going to use a gateway for credit card processing we...
Views: 258
Can I mass email my users?Yes and No. Like most web hosting companies in US we put a limitation on the number of emails...
Views: 272
Can I set up password protected areas with .htaccess?Yes you can. You can also password protect directories using your Control Panel. Our control...
Views: 299
Can I track how many people visit my site?It is easy to do so and you can use our control panel as well.
Views: 280
Can I use SFTP?Sure, If you need to use SFTP you will also be able to use SSH . This is the way some of our...
Views: 213
Can I use your server as Proxy?We do not allow any proxy set-ups or connections or any sort of activity through remote proxy...
Views: 330
Can you help me with basic web design?In this company and community forum we always want to do our best to solve and educate our...
Views: 674
Can your company help me with web design or other applications?Any kind of Support for web design or related services in not included in our Hosting packages....
Views: 230
Do I have to pay for paypal fees too?Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 484
Do I have to sign a contract to use your service?No. No contracts or other long term commitments are needed. However, please read our terms of...
Views: 326
Do I need to have my website hosted in Korea?It all depends on how serious you are in reaching Korean Market and it also depends on how large...
Views: 491
Do you accept international customersAs long as we are sure about the full identity of the customer such as Name, Address, etc and...
Views: 522
Do you allow adult contents?NO ! South Korea has a very strict rule and our company does not allow adult content. If we find...
Views: 243
Do you allow cronjobs?Please read the page containing our host package. If it says cron job is enabled then yes we do....
Views: 252
Do you allow IRC in shared hosting ?High-risk services, which are services which tend to attract denial of service attacks, are...
Views: 247
Do you charge additional fees for using the MySQL database?No, you get a number of databases inluded with your account depending on which plan you choose
Views: 339
Do you have a limit on the FTP transfer?No, there is no limit. You can update your pages an unlimited amount of times, at any time you wish.
Views: 260
Do you have Web Mail?Yes. We offer web-based email to our customers as part of your control panel. All in...
Views: 368
Do you host Adult sites?No. Pornographic content is in violation of our acceptable use policy and our service agreement....
Views: 230
Do you offer cpanel?Yes, Depending on the hosting plan you order we might offer cpanel too. If we offer cpanel on a...
Views: 604
Do you offer fantastico?Yes, If our hosting plan says that. We have servers with fantastico or other auto installers...
Views: 265
Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 683
Do you offer PHP 5.3.*Yes we do. You will need to place your order from that particular shared hosting plan that...
Views: 217
Do you offer Shell or SSH access?Usually We do not offer shell or SSH access on any shared hosting accounts for security reasons...
Views: 251
Do you offer web based emails?If in the hosting plan which you sign up it is mentioned .Yes you can have access to web based...
Views: 259
Do you offer windows Shared Hosting?If you do not see windows Shared Hosting in our plans you can still contact us.We want to cover...
Views: 286
DO you sell SSL certificates?Yes we do. For this you need a dedicated IP too. If you think you will need SSL you must let us...
Views: 259
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 502
Does it matter if I use a windows or Macintosh?No that is not a problem at all. Your website will be made of images, and HTML files etc...
Views: 243
How do I cancel my account?In our terms of Service there is a section with full details. Please make sure you read that page.
Views: 228
How Long will it take for my service to be available after payment?Some of our services are done automatically so as soon as the payment is received every...
Views: 481
How much disk space will I need?That depends on the type of web site you intend to design. All of your web pages will use space...
Views: 374
How old is your company?We operate under two domains: www.internetbrothers.co.kr and www.jafarnet.com. Just please go to...
Views: 382
How secure is your hosting?We always do our best to secure our system from hacking, hardware failures ... All servers...
Views: 361
I know some cheaper companies in Korea why should I choose your company?1. We give you an English control panel to manage your site . (All of your control panels,...
Views: 443
I occasionally send email to my list. What constitutes bulk spam email to you?Any bulk mail sent that is unsolicited is considered spam and will endanger your account. We have...
Views: 266
If I need additional or special support beyond my plan, what is the cost?Please speak to our sales department for details in regards to our support contract options.
Views: 400
Is shared hosting right for my needs?Because of the limited resources and economical price of a shared web hosting plan, it is often...
Views: 462
Is there any cancellation fee for terminating my account?Please refer to our terms of service Section.
Views: 210
Please tell me more about your customer support. Is it email only?We have a ticketed support desk where support requests can be logged and time stamped which...
Views: 365
Refund of unused serviceYou can receive a refund of unused month how ever you need to let us know in advance. Example...
Views: 163
What are the file size limits for storage and for e-mail?It is limited by the space and transfer of the account unless the plan you order has different...
Views: 276
What are your backup procedures like?We have nightly backups to second hard drive in each server. Although we attempt to make sure...
Views: 327
What documents do I need to provide ?Before we approve your order we will need your identifications. You can send one of the below...
Views: 441
What happens if I go over the data transfer limit on my account?You will be notified via email when you are nearing your limit. You will be asked to upgrade to a...
Views: 336
What happens when I use up all my disk space?You wont be able to upload more files into your space. you need to contact our billing department...
Views: 239
What if I am unhappy with my purchase?We are more than happy to discuss any difficulties that you are having, if you feel after this...
Views: 227
What if I have a problem configuring a software in your hostingOur Web servers support almost all popular softwares as long as they have been made suitable for...
Views: 186
What is a domain pointer?A domain pointer is an option to allow you have one web site redirect to another. Most hosting...
Views: 290
What is addon domain in your hosting plan?An addon domain in our hosting packages is a fully functional domain You can create it from...
Views: 260
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
Views: 405
What is the concurrent database connections limit for shared hosting?The concurrent database connections limit for our shared hosting is 25
Views: 98
What kind of technical support do you NOT provide?We do not provide any technical support relating to HTML syntax, any 3rd party software, php...
Views: 263
What makes your company the one I should host with?Above all else, we value customer service. In the automated and internet age, we've become...
Views: 346
What types of shared hosting are available?Although many different types of shared hosting are available, UNIX/Linux and Windows hosting...
Views: 293
where can I learn about your English control panel?Please click here and you can read all details and tutorials.
Views: 259
Where will be my Dedicated server located? Data center?Our main data center location is SK Broadband but depending on what your order is your server...
Views: 216
Why did I receive a phone Call from your company?You receive a phone call from our company. Before your set up or even during your services with...
Views: 543
Why do you receive a setup fee?Setup fee in web hosting is a common practice in South Korea. Almost all big or small...
Views: 353
Why should I use a hosting in Korea?If your visitors are located in Korea or nearby countries for example Japan, Or you want to...
Views: 2117
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 431
Will adult sites in your Servers be allowed?Our servers are located in South Korea and the law in this country doesn't allow for any adult...
Views: 346
Will I have 24 hour, 7 day a week access to update my Web site?Yes. We provide you with unlimited access to update and make changes to your Web site via FTP...
Views: 341
Will my control panel in korea be in Korean?Well . In Korea you can hardly find any hosting company providing control panel as they do in US....
Views: 2369
Will my hosting IP be in Korea?Yes. Your site will be hosted in Korea Data center with Korean IP and all support will be in...
Views: 279
Will others have access to my files ?If you allow them Yes , If you do not allow them NO. Our servers are set up in such a way that...
Views: 260
Will Server-Side Includes (SSI) be on my server?NO. Not on these shared hosting . You will need to contact us first and let us know your requirement
Views: 245
Will you help me with my software or website?No, Like most hosting companies all over the world we do not give support for web design or...
Views: 190
Will you install my programs and scripts for me? No. This is not the responsibility of a hosting company but if you need help please use our forum...
Views: 233
Will you place ads on my site?We will NOT place ads on your site. That is one of the many advantages of having a paid host.
Views: 317
Will you transfer my old host to your host for free?Yes and No it depends on how complicated your website is and what kind of control panel your old...
Views: 3233
Will your Hosting be OK for Joomla CMS?Yes in our hosting enviornment you can install and use Joomla.
Views: 168
Business Registration Certificate Number 134-11-18207 Shared Hosting, VPS or VDS Hosting and Dedicated Servers
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