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FAQ
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The FAQ is organized into different categories. Either choose a category from below or search the FAQ for the answer to your question.
Articles
I am already hosting with another company, what should I take into account before transferring to you?The first consideration is ensuring that you have full "Authority" over your domain name. Some...
Views: 148
allow url openFor security reasons some functions like allow_url_fopen is disabled by default. If you have any...
Views: 121
Are gambling sites allowed on your servers?No. Gambling sites and software download is not allowed in our service. In principle, any...
Views: 160
Are there certain Scripts you do not allow on your servers?If you are curious about a certain script , please let us have the details on how the script...
Views: 161
Are your Technicians trained & experienced?All of our technicians are qualified Level 3 Technicians or System Administrators. Our...
Views: 260
Can I contact support 24/7?Yes. We are available 24/7, 365 days a year. To open a new ticket, please visit:...
Views: 213
Can I host a friend’s site in one of my subdomains?No. you are not allowed to do so. The purpose of subdomains is to organize the structure of...
Views: 140
Can I host illegal content?No illegal content can be hosted on our servers We wont, as an ordinary practice, monitor the...
Views: 177
Can I select my own user account name?Your main account user name is automatically generated and cannot be changed
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Can I set up password protected areas with .htaccess?Yes you can. You can also password protect directories using your Control Panel. Our control...
Views: 166
Can I track how many people visit my site?It is easy to do so and you can use our control panel as well.
Views: 136
Can I upgrade my plan without a fee?Upgrade of your shared hosting with us is free of charge and you just pay the balance unless...
Views: 135
Can I use SFTP?Sure, If you need to use SFTP you will also be able to use SSH . This is the way some of our...
Views: 95
Can you help me with basic web design?In this company and community forum we always want to do our best to solve and educate our...
Views: 545
Can your company help me with web design or other applications?Any kind of Support for web design or related services in not included in our Hosting...
Views: 91
Do I have to pay for paypal fees too?Not usually but it depends, If we require that you pay for paypal fees we will let you know in...
Views: 151
Do I have to sign a contract to use your service?No. No contracts or other long term commitments are needed. However, please read our terms of...
Views: 188
Do I need to have my website hosted in Korea?It all depends on how serious you are in reaching Korean Market and it also depends on how large...
Views: 333
Do you allow cronjobs?Please ready the page containing our host package. If it says cron job is enabled then yes we do....
Views: 120
Do you allow IRC in shared hosting ?High-risk services, which are services which tend to attract denial of service attacks, are...
Views: 111
Do you charge additional fees for using the MySQL database?No, you get a number of databases inluded with your account depending on which plan you choose
Views: 213
Do you have a limit on the FTP transfer?No, there is no limit. You can update your pages an unlimited amount of times, at any time you wish.
Views: 135
Do you have Web Mail?Yes. We offer web-based email to our customers as part of your control panel. All in...
Views: 240
Do you host Adult sites?No. Pornographic content is in violation of our acceptable use policy and our service agreement....
Views: 104
Do you offer phone support?Yes for sale related questions only .If you try to reach us by phone you need to call during...
Views: 267
Do you offer Shell or SSH access?Usually We do not offer shell or SSH access on any shared hosting accounts for security reasons...
Views: 114
Do you offer web based emails?If in the hosting plan which you sign up it is mentioned .Yes you can have access to web based...
Views: 127
Do you offer windows Shared Hosting?If you do not see windows Shared Hosting in our plans you can still contact us.We want to cover...
Views: 153
DO you sell SSL certificates?Yes we do. For this you need a dedicated IP too. Please contract our billing department.
Views: 132
Do you verify all my personal information when ordering?Yes we do. You MUST provide us with your CORRECT information. We need to do this to prevent any...
Views: 180
Does it matter if I use a windows or Macintosh?No that is not a problem at all. Your website will be made of images, and HTML files etc...
Views: 117
How do I cancel my account?In our terms of Service there is a section with full details. Please make sure you read that page.
Views: 92
How Long will it take for my service to be available after payment?Some of our services are done automatically so as soon as the payment is received every...
Views: 338
How much disk space will I need?That depends on the type of web site you intend to design. All of your web pages will use space...
Views: 238
How old is your company?We operate under two domains: www.internetbrothers.co.kr and www.jafarnet.com. Just please go to...
Views: 253
How secure is your hosting?We always do our best to secure our system from hacking, hardware failures ... All servers are...
Views: 234
I occasionally send email to my list. What constitutes bulk spam email to you?Any bulk mail sent that is unsolicited is considered spam and will endanger your account.
Views: 135
Is shared hosting right for my needs?Because of the limited resources and economical price of a shared web hosting plan, it is often...
Views: 260
Is there any cancellation fee for terminating my account?Please refer to our terms of service Section.
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Please tell me more about your customer support. Is it email only?We have a ticketed support desk where support requests can be logged and time stamped which is...
Views: 244
What are the file size limits for storage and for e-mail?It is limited by the space and transfer of the account unless the plan you order has different...
Views: 149
What are your backup procedures like?We have nightly backups to second hard drive in each server. Although we attempt to make sure...
Views: 200
What happens if I go over the data transfer limit on my account?You will be notified via email when you are nearing your limit. You will be asked to upgrade to a...
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What happens when I use up all my disk space?You wont be able to upload more files into your space. you need to contact our billing department...
Views: 101
What if I am unhappy with my purchase?We are more than happy to discuss any difficulties that you are having, if you feel after this...
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What is a domain pointer?A domain pointer is an option to allow you have one web site redirect to another. Most hosting...
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What is addon domain in your hosting plan?An addon domain in our hosting packages is a fully functional domain You can create it from...
Views: 132
What is telephone verification?We do not provide services to any anonymous clients, that is why we verify the phone number...
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What kind of technical support do you NOT provide?We do not provide any technical support relating to HTML syntax, any 3rd party software, php...
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What makes your company the one I should host with?Above all else, we value customer service. In the automated and internet age, we've become...
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What types of shared hosting are available?Although many different types of shared hosting are available, UNIX/Linux and Windows hosting...
Views: 155
where can I learn about your English control panel?Please click here and you can read all details and tutorials.
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Why did I receive a phone Call from your company?You receive a phone call from our company. Before your set up or even during your services with...
Views: 233
Why do you receive a setup fee?Setup fee in web hosting is a common practice in South Korea. Almost all big or small...
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Why should I use a hosting in Korea?If your visitors are located in Korea or nearby countries for example Japan, Or you want to...
Views: 1979
Why was my hosting application denied?Applications can be denied for fake information, suspicious activity . Those who host their...
Views: 141
Will I have 24 hour, 7 day a week access to update my Web site?Yes. We provide you with unlimited access to update and make changes to your Web site via FTP...
Views: 212
Will my control panel in korea be in Korean?Well . In Korea you can hardly find any hosting company providing control panel as they do in US....
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Will my hosting IP be in Korea?Yes. Your site will be hosted in Korea Data center with Korean IP and all support will be in...
Views: 147
Will others have access to my files ?If you allow them Yes , If you do not allow them NO. Our servers are set up in such a way that...
Views: 131
Will you install my programs and scripts for me? No. This is not the responsibility of a hosting company but if you need help please use our forum...
Views: 113
Will you place ads on my site?We will NOT place ads on your site. That is one of the many advantages of having a paid host.
Views: 187
Will you transfer my old host to your host for free?Yes and No it depends on how complicated your website is. If we need to charge you a fee it...
Views: 3085